PCB D-G Officiates Kelantan Mesra Program

mesra kelantanKOTA BHARU, 26 August 2014 – The Public Complaints Bureau (PCB) of Kelantan/Terengganu’ s MESRA program was held at the Dewan Besar, State Educational Technology Division near Pengkalan Chepa Airport, Kota Bharu, Kelantan. This program was jointly organized by the Kelantan/Terengganu PCB, Kelantan State Secretary's Office and the Federal Development Department.

The program was officiated by Dato' Mahani Tan Abdullah, Director-General of the Public Complaints Bureau and was also attended by Dato' Makhtar bin Mustapha, Director of the Department of State Development and Tuan Haji Mohd. Zainudin bin Mohamed, Director of Human Resources Management Division, representing the Kelantan State Secretary’s Office.


A total of 15 representatives of government departments and agencies participated in this program. Among the agencies involved were the Kota Bharu Land and District Office, Kelantan State Health Department, the State Department of Social Welfare and the State Police Headquarters.



In addition to receiving the complaint, the program also served as a platform for dialogue session with departments and agencies involved with the local residents. The dialogue was chaired by Dato’ Mahani Tan Abdullah. A total of 400 local residents attended the program, which consists of the Heads of Departments, NGOs and community leaders. 14 complaints were recorded during the program.



The Kelantan / Terengganu PCB also opened an Integrated Mobile Complaints Counter (IMCC) during the program. The counters were set up specifically to help people who were unable to participate in the MESRA program. About 200 guests attended the IMCC counter that registered 5 complaints and rendered 35 advisory services.






Last modified on Tuesday, 09 September 2014 01:34

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