Key Performance Indicator (KPI)

 KEY PERFORMANCE INDICATOR 2009
 Key Performance Indicator  Year 2009 Target  Achievement

Complaints Resolution Rate for 2009 90% 97.6%
Complaints Resolved within 15 Working Days 35% 27.3%
Customer Satisfaction Index (Excellent and Good) 85% 88.5%
Updated on 10 January 2010
 
 
 
CONTACT US
 
PUBLIC COMPLAINTS BUREAU
Governance, Integrity and Anti-corruption Centre (giacc)
Prime Minister’s Department
Level 6, Block B1
Federal Government Administrative Centre
62502 Putrajaya, Malaysia
Tel: 603 8000 8000 
Emel: webmaster[at]pcb[dot]gov[dot]my
 
 
  
 
 
LINKS
Institut Integriti Malaysia(IIM) Jabatan Perkhidmatan Awam(JPA) Ketua Setiausaha Negara MAMPU
myHealth bkpp 1 jpm copy SPR
Suruhanjaya Perkhidmatan Awam(SPA) my Government
 
 
 
 
 
 
 
QR code BPA
 
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