Vision, Mission, Quality Statement

Vision
To be a key organisation which contributes towards achieving public service excellence through resolving public complaints.

Mission
To resolve public complaints in a prompt, fair and courteous manner as well as to obtain public feedback on government policies and programs towards enhancing the quality of life of all Malaysians.

Quality Statement

We are committed in delivering quality services and are dedicated in resolving complaints to satisfy clients' needs in line with the existing Quality Management System.

We are also committed in continuously improving the Quality Management System and re-evaluating all set of quality objectives to ensure their relevance with clients' needs.

 
CONTACT US
 
PUBLIC COMPLAINTS BUREAU
Prime Minister’s Department
Level 6, Block B1
Federal Government Administrative Centre
62502 Putrajaya, Malaysia
Tel: 603 8000 8000
Fax: 603 8888 3748, 8888 7778
Emel: webmaster[at]pcb.gov.my
 
 
LINKS
Institut Integriti Malaysia(IIM) Jabatan Perkhidmatan Awam(JPA) Ketua Setiausaha Negara MAMPU
myHealth bkpp 1 PEMUDAH 1mocc
Suruhanjaya Perkhidmatan Awam(SPA) my Government Suruhanjaya Pilihan Raya(SPR) Jabatan Perdana Menteri
 
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