Objective

» To resolve complaints efficiently, fairly, and effectively as promised in the PCB Client's Charter;
» To improve the rate of resolving complaints received from the public;
» To provide and improve facilities for the public to lodge complaints;
» To reduce repetitive complaints against the public services;
» To introduce changes and innovation based on public complaints received;
» To provide advisory services to agencies in order to improve the effectiveness of public complaints management system;
» To detect issues than can lead to complaints made by the public; and
» To obtain public opinion to ensure the success of the Governments' development programmes.
 
CONTACT US
 
PUBLIC COMPLAINTS BUREAU
Prime Minister’s Department
Level 6, Block B1
Federal Government Administrative Centre
62502 Putrajaya, Malaysia
Tel: 603 8000 8000
Fax: 603 8888 3748, 8888 7778
Emel: webmaster[at]pcb.gov.my
 
 
LINKS
Institut Integriti Malaysia(IIM) Jabatan Perkhidmatan Awam(JPA) Ketua Setiausaha Negara MAMPU
myHealth bkpp 1 PEMUDAH 1mocc
Suruhanjaya Perkhidmatan Awam(SPA) my Government Suruhanjaya Pilihan Raya(SPR) Jabatan Perdana Menteri
 
QR code BPA
 
fb   twitter  rss
 
Go to top