How to Lodge A Complaint

The public may lodge a complaint on the  Government Agencies to the Public Complaints Bureau (PCB) through the following channels:
File a complaint through PCB's Portal at:
Telephone:  03-8000 8000

Fax: 03-8888 7778

Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.  


Send a Text/Short Message Service (SMS) to 15888: Example of SMS: BPA ADUAN (your complaint)  and send to 15888
Send a letter (stamps not required) to the address:
Director General,
Public Complaints Bureau,
Prime Minister's Department,
P.O. Box 9000, 
62502 Putrajaya  or:  PCB's State Offices 

Come personally to PCB's counter in:
Designated districts under the Mobile Complaints Counter (MCC),
Integrated Mobile Complaints Counter (IMCC),  and
MESRA Rakyat Program as announced through PCB's Portal and the mass media.

Prime Minister’s Department
Level 6, Block B1
Federal Government Administrative Centre
62502 Putrajaya, Malaysia
Tel: 603 8000 8000
Fax: 603 8888 3748, 8888 7778
Emel: webmaster[at]
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