Public complaints are complaints made by the public on their dissatisfaction towards any administrative action (include those made by Government agencies that have been privatised or institutions that have a monopoly and those that provide public amenities) that are considered as unjust, not in accordance with the existing laws and regulations, abuse of power, maladministration and other similar acts by Government agencies.

All complaints on government administration can be investigated except the following:

Government policies and matters that are under the authority of:
  - Public Accounts Committee
  - Malaysian Anti-Corruption Commission (MACC)
  - Legal Aid Department
Family disputes/personal problems
Civil claim involving individual /company
Complaints against bodies/private companies not associated with the Government