RSDM Joins PCB at IMCC Sibu Jaya, Sarawak

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SARAWAK, 19 October 2013 -   The Sarawak Public Complaints Bureau (PCB) of the Prime Minister’s Department together with the Road Safety Department of Malaysia (RSDM) have successfully organised the Integrated Mobile Complaints Counter (IMCC) at the Sibu Jaya Multi-Purpose Hall, Sibu Division from 8.00 am to 1.00 pm.

 

A total of 22 Federal and Sarawak State Government departments/agencies took part to open their counters. The departments which took part in the exhibition consisted those from the Service Modernisation and Quality Unit (UPPQ) of the Chief Minister’s Department, Sibu Division Resident Office, Sibu Division Department of Social Welfare, Sibu Division Immigration Department, Sibu Branch Commercial Vehicle Licensing Board, Malaysian Tourism and Culture Ministry office, Sibu Branch of the Ministry of Domestic Trade & Consumer Affairs, National Antidrug Agency and several others. In all an estimated 170 visitors attended the IMCC at Sibu Jaya, among them were Heads of Departments, Community Chiefs, association leaders and the public.

 

 

Other activities displayed by the departments/agencies included those related to services rendered, promotion of FAMA’s products, Visit Malaysia Year 2014, handicrafts, products related to Sarawak 50th Year Anniversary, settlement of telecommunications bills and backup services.

 

The main objectives of this programme is to enable the local populace of Sibu Jaya District to voice out their views, suggestions and complaints against the various Federal Government and State Government agencies keeping in view that all the counters have been visited by the visitors.

A total of 21 cases of complaints, 8 suggestions and 4 inquiries were recorded. Complaints received from the Sibu Jaya District were those related to electricity supply and damaged roads.

 
 
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